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Desktop Support Technician

If you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users, Robert Half Technology has the Desktop Support Technician role for you. We're looking for self-starters with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is a full-time opportunity based in the Wilton, Connecticut, area. Key responsibilities - Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals - Match hardware repairs with the appropriate vendors - Be in contact regularly and effectively with ticket submitters - Solve computer problems, and implement appropriate action/solutions - Create records of daily data communication transactions, issues and remedial actions taken or installation activities - Deliver computer desktop support in accordance with established policies and procedures Job Requirements - 2+ years of desktop support or other related experience - Ability to write reports, business correspondence, user instructions, and procedure manuals - Deep understanding of PC desktop/workstations - Solid understanding of Avaya - Apple Macintosh experience preferred

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